Contact & support

Reach the right team without hunting through a dashboard.

Whether you are evaluating Hauler IQ, rolling out a new workflow, or need help with an existing account, this page points you to the right next step.

Contact options

Choose the path that matches what you need.

New business

Best for demo requests, trial setup, pricing questions, and rollout planning.

  • Tell us your service lines and truck count
  • We can map a likely rollout path and plan fit
Email sales

Customer support

Best for questions about onboarding, data mapping, reporting definitions, or day-to-day workflow issues.

  • Include tenant name and primary contact
  • Note the workflow or report affected
Email support

Careers & partnerships

Best for prospective team members, agency relationships, integration partners, or strategic collaborations.

  • Share relevant experience or company context
  • We will route it to the right internal lead
Contact us
Help Center

Answers to the questions teams hit most often.

Where do we start during onboarding?

Most teams start by defining service lines, route structure, branch ownership, and the core revenue and cost fields needed for weekly reporting.

How should we think about data imports?

Start with the operational and financial data you already trust today. Hauler IQ can then layer marketing attribution, route intelligence, and custom reporting on top of that baseline.

Who should be involved internally?

The smoothest rollouts usually include an owner or GM, an operations lead, and the person who already touches reporting or invoicing every week.

Can we use Hauler IQ if our workflow is not standardized yet?

Yes. The product is often most valuable when a team needs clearer structure around pricing, route quality, and lead handling. We can still phase the rollout around what is already working.

System status

Visibility into uptime and operational readiness.

Operational
99.9%

Target availability for customer-facing workflows and core reporting.

No incidents
0

Current open incidents or degradations reported on the marketing site.

Support window
Same day

Priority response target for active Growth and Enterprise customers.

For production incidents, include tenant name, issue time, affected workflow, and whether dispatch, billing, reporting, or login access is impacted.
Existing customers

Need login help?

Customer access is typically provisioned during onboarding for each tenant and role. If you need to confirm your workspace URL, invite a new teammate, or reset access, use the support path below.

Press & social

Follow Hauler IQ

Social and media channels are rolling out alongside the wider site. Until those profiles are public, use the company contact route for press requests, partnerships, or updates.

X presence in progress LinkedIn updates in progress YouTube demos in progress
Prefer a guided conversation?

We can route your question to the right human fast.

Send a short note with your company, team role, and the workflow you are trying to solve. That gives us enough context to reply with something useful.